到货和网页上不一样★★★★★
顾客
The pot I got yesterday is not the pot on your page.
昨天到的这口锅，跟你们页面上那口不是同一口。
客服
Can you tell me the order number? I will look at the page you saw.
你能告诉我订单号吗？我去看你看到的那个页面。
顾客
It is 4417. Your page shows a four litre pot with a glass lid. Mine is three litres, with a metal lid, and the handle is loose.
四四一七。你们页面写的是一口四升、玻璃盖的锅。我收到的是三升、金属盖，提手还是松的。
客服
Three litres is a different item. They look close, and our pictures use the same box.
三升是另一件货。它们看着很像，我们图片用的是同一个盒子。
顾客
Then the picture is the problem, not my eyes. I asked for the size in writing before I paid, and your answer said yes.
那就是图有问题，不是我眼睛有问题。我付钱之前白纸黑字问过尺寸，你们回答说是。
客服
I can see that answer now. It came from a person, not from the system, and it was wrong.
那条回答我现在看到了。那是人写的，不是系统写的，而且写错了。
顾客
I am not angry about that. What I want is the right pot, and an answer about the loose handle.
我没为这个生气。我要的是那口对的锅，还有那个松掉的提手给我一个说法。
客服
The handle is a fault, not a choice. We will take the pot back, and we will pay for the trip.
提手是毛病，不是你选错了。我们把锅取回，来回的路费我们出。
顾客
When does the right one come? I have soup for twelve people on Saturday, and I cannot make it in a three litre pot.
对的那口什么时候到？我周六有十二个人要喝汤，三升的锅做不出来。
客服
The four litre is in our second store. It can leave today, and it can be with you on Friday.
四升的那口在我们的第二仓。今天能发出去，周五能到你手上。
顾客
Friday is one day before my dinner. If it is late again, I lose the food and the money.
周五就在我请客的前一天。要是再晚，我饭和钱一起丢。
客服
Then let me write a date and a name on the paper, so you do not have to guess who said it.
那我让你在纸上看到一个日期和一个名字，你不用猜是谁说的。
顾客
Write that if Friday fails, you take the whole payment back, not a credit on your shop.
你要写清楚：周五不到的话，你们退全款，不是给你们店里的额度。
客服
I can write that for this order. I cannot write it for every order, and I will not pretend I can.
这一单我能这样写。每一单都这样写不行，我也不骗你说行。
顾客
That is a fair line. Do not send it in two boxes, and I do not want a second week waiting.
这话说得公道。别分成两个箱子发，我也不想再等一个星期。
客服
One box, Friday, with the name on the paper. Who signs when it comes?
一个箱子，周五，纸上有名字。到的时候谁签收？
顾客
I am not there in the morning. My neighbour takes anything, and her name is on the page already.
我早上不在。隔壁邻居会代收，她的名字本来就在页面上。
客服
Then I have written both things. If the date moves, you will hear from me on Thursday, not Friday.
那两件事我都写上了。日期要是动，你周四就会接到我的电话，不是周五。
顾客
That is all I came for. Thank you for not telling me my eyes were wrong twice.
我要的就是这些。谢谢你没两次说是我眼睛看错了。
句间停顿
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