账单上有两行是错的★★★★★总共 22 句 · 客户沟通
客户
I have your bill for March here, and two lines on it are wrong.
你三月的账单在我这儿,上面有两行是错的。
业务员
Tell me which ones, and I will look at the paper in front of you.
你告诉我是哪两行,我当着你的面对一下单子。
客户
Line four says forty boxes. We took thirty-two boxes, and our man in the store signed for thirty-two.
第四行写四十箱。我们只收到三十二箱,我们收货的人在单子上签的就是三十二。
业务员
Then the number came from the order paper, not from what we sent you. I will ask the warehouse for their note.
那这个数是从订单上来的,不是按实际发给你的数来的。我去要仓库的记录。
客户
Please do. And line six. The price there is the old one.
去吧。还有第六行:那里是旧价格。
业务员
The old price ran until the first of February.
旧价格用到二月一号。
客户
Your letter of January said the old price holds for anything we ordered before the end of January. We ordered on the ninth.
你一月的信上写,凡一月底前下的单都按旧价。我们是九号下的。
业务员
That letter is on our paper, so I cannot say it is wrong. But I must check whether the manager made an exception.
那封信是打在你们的纸上的,我没法说它不对。但我得查经理有没有开过例外。
客户
If the exception is not there, we will pay the old price and you can write to us.
要是没有例外,我们就按旧价付,你们再给我们发函。
业务员
I would rather not do that. If we pay a bill that nobody agreed to, it comes back as a problem in a year.
我不希望那样。一张谁都没点头就付掉的账单,一年后会变成一个说不清的问题。
客户
Then agree it now, and I will tell you the second thing.
那就现在把它谈定,我还要跟你谈第二件事。
业务员
What is the second thing?
第二件事是什么?
客户
The six boxes of cups. Four of them came with a crack on the edge.
那六箱杯子。其中四箱送来时杯口有裂。
业务员
Did you keep the packing?
包装你们留着了吗?
客户
I kept all of it, and I took a photo of each box before we opened it.
全留着,而且每一个箱子开之前我都拍了照。
业务员
That is enough for me to send a new set, and I will put the return paper in the box.
那够了,我给你们补发一套,退货单我放在箱子里。
客户
I do not want a new set now. I have an empty shelf in the shop, and I need the money or the cups before Friday.
我现在不要补发一套。我的货架是空的,周五前我要么见钱要么见杯子。
业务员
A new set leaves tomorrow and it is with you on Thursday. If you take that, I will also carry the road cost.
补发的货明天走,周四到你手上。你要是接受这个,路费我也一起担。
客户
Then take the money off the next bill, and I will sign for the six boxes as borrowed goods until Thursday.
那就把钱从我下一张账单里扣掉,那六箱我先按借用的方式签字收下,到周四。
业务员
That I can do today. One last thing from my side. The next order goes out late, because our system stops it until the March bill is closed.
这个我今天就能办。最后一件,替我这边说:下一张订单会晚发,因为三月账单没结,我们的系统不放行。
客户
Close the bill by Wednesday with the two lines fixed, and the order can go out on Thursday.
你周三前把账单结掉,那两行按改对的写,订单周四就能发。
业务员
Agreed. I will write a short note, and you can answer in one line.
说定。我写一张短信给你,你回一行就行。
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