定制做错要赔偿★★★★★
顾客
This cupboard was to be sixty centimetres wide. You delivered one that is eighty.
这个柜子下单是六十公分宽，你们送来的是八十。
店员
I can see it on the order form. Let me check what we can offer.
订单上我看到了。我看看我们能怎么处理。
顾客
I am not asking for an exchange this time. Because of the mistake I lost three weeks, because I could not put in the rest of the kitchen.
这次我不是要换货。因为这个错我耽误了三周，厨房其余的部分装不上。
店员
That is fair. We can take it back at our cost and give you the difference in price.
这说得通。我们可以自费来取，差价退给你。
顾客
The refund covers the cupboard, but not the workman I paid to wait.
退款只够柜子的钱，不包括我付给那个工人、让他白等的那笔。
店员
Send me his invoice and I will put it to my manager. I cannot promise it, but I will ask for it.
把他的发票发给我，我拿去问经理。我不敢保证，但我会去替你争取。
顾客
Then let us also agree on the dates, so this does not happen a second time.
那我们把时间也定下来，免得第二次出同样的问题。
店员
Written confirmation today, collection next Tuesday, and an answer on the invoice within five working days.
今天给你书面确认，下周二来取，发票的事五个工作日内答复。
顾客
That I can accept.
这个我可以接受。
句间停顿
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