处理投诉★★★★★
客户
The cup I got last week is broken, and the box was wet.
我上周买的杯子是坏的，而且盒子是湿的。
客服
I am very sorry. That should not happen.
非常抱歉，这不该发生。
客户
I need it for a gift on Saturday.
我周六要拿去送人。
客服
We can send a new one today, and you will have it before Friday. We will also return your money for the first cup.
我们今天重发一个，周五前你会收到。第一个杯子的钱我们也退给你。
客户
That is fair. Do I need to send the broken one back?
合理。坏的那个我要寄回去吗？
客服
No. Please throw it away, and take a photo for our record.
不用。请把它丢掉，拍一张照片给我们留档。
客户
Thank you. I will wait for your message.
谢谢，我等你的消息。
句间停顿
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